FESTIVAL INFO
THE VENUE
The Malls in Downtown Cleveland


CONTACTS
GENERAL INQUIRIES
InCuyafestival@aegpresents.com
855-233-6642

Partnership opportunities
john.cimperman@cleconcertcompany.com

Press access
To apply for press access, please contact caroline@m2mpr.com

Exhibitors Application
Click here to apply

Media
For radio stations interested in a booth in radio row, Apply Here
To apply to be a credential media member and for press inquiries, contact Kristine@am-media.net

Vendors
No longer accepting applications to vend
Interested in being a food vendor at River City Rockfest, Apply Here
Wanna sell your product? Apply Here


Contact
Question about your ticket purchase, please​ ​call​ ​888.512.SHOW​ ​(7469)​ ​or​ ​email info@frontgatetickets.com
For partnership opportunities, please contact cthomas@aegpresents.com & partnerships@dannywimmerpresents.com
For more information about Cleveland Concert Company, visit:

Email: john.cimperman@cleconcertcompany.com
  • InCuya is an OUTDOOR EVENT, no refunds or exchanges.
  • Line-up and set times are subject to change.
  • InCuya is an all-ages show; however, we encourage you to leave the kids at home. Should you decide to bring a child; the child will need a ticket.
  • Doors will open at 11:00am.
  • No scalping or resell of tickets allowed, no unauthorized sales of any kind are allowed.
  • ID and credit card used for purchase will be required at the time of Will Call pickup.
  • Everyone and everything (including vehicles) are subject to search at all entry points.
  • Any alcohol purchase or consumption will require a valid picture ID.
  • The festival is not responsible for any lost or stolen items. Please leave your valuables at home or if you choose to leave them in your vehicle, make sure they are out of sight.
  • Warning: Moshing and crowd surfing are strongly discouraged. Patrons assume all risk associated with such activities.
  • The festival is not responsible for damage or theft to vehicles or vehicle contents. IF you choose to leave your valuables in your vehicle, please make sure they are out of sight and lock your vehicle when it is left unattended. Any vehicle parked overnight or illegally parked may be towed at the owner’s expense.
  • For up-to-date event information, please visit www.InCuya.com. Event details are subject to change, so please check back with us prior to the event for the all the latest maps and information.
  • For general inquiries or questions please contact Ticket Purchase Support by calling 855-233-6642 or InCuyafestival@aegpresents.com.

  • One sealed bottle of water, 24 ounce maximum
  • Binoculars & small digital cameras
  • Cell phones
  • Sunscreen in a plastic container
  • Blankets, limited to one per person
  • Draw string bags and small purses
  • No instruments
  • No weapons or firearms of any kind
  • No colors, no patches
  • No drones
  • No chains, chain wallets
  • No umbrellas, no hula hoops
  • No back packs or duffle bags
  • No camel packs or bota bags
  • No drugs and/or drug paraphernalia
  • No video cameras and/or audio recording devices
  • No outside food/beverage (with exception of water bottle)
  • No powdered substances
  • No folding chairs / lawn chairs
  • No coolers, No metal/glass bottles or glass containers of any kind.
  • No pets, with the exception of service animals
Festival gates will open at 11:00am.
Parking maps with detailed traffic route instructions will be posted on www.InCuya.com within four weeks prior to the event date. Please review these instructions prior to joining us.
ALL festival attendees will have unlimited in & out privileges for the weekend of the festival. This means that you can feel free to experience all that downtown Cleveland has to offer all weekend long while you also enjoy InCuya! You can come and go as often as you’d like.
The box office will be open at 9am.
Yes. Service animal, trained to assist an individual with a disability, are allowed.
Please drop off your medication at the first EMS tent located inside the main concert gate. The medical staff will check-in your medication and you will have access to it anytime throughout the duration of the festival.
There is a mobility platform located near the stages. Please refer to the festival concert map for locations.
Yes. ADA accessible porta potties will be available.
Yes, please reference the festival site map prior to the event for locations.
Please visit the information booth at the festival site. The festival is not responsible for lost items.
General Admission Parking is $30.00
VIP Parking is included with a VIP Ticket purchase.
ADA Parking will be available near the main festival entrance. Please visit www.northerninvasion.com for latest information on traffic and parking.
Please drop off your medication at the first EMS tent located inside the main concert gate. The medical staff will check-in your medication and you will have access to it anytime throughout the duration of the festival.
There is a mobility platform located near the stages. Please refer to the festival concert map for locations.
Yes. ADA accessible porta potties will be located within the campgrounds, the mobility platform, and the general public porta-potty area.
Yes, however ATM’s are powered by a 4G wireless signal which can be spotty at times, so please plan accordingly. Please reference the festival site map prior to the event for locations.
Please visit the information booth at the concert site or camping check-in at the campgrounds for lost and found. Items lost at a hotel will be subject to hotel lost & found policy and procedure. The festival is not responsible for lost items.
You are NOT allowed to sell food or drink on the property. River City Rockfest is on private property and there is an anti-vending law in effect.
No. Pets, with the exception of service animals, are not allowed in the campgrounds or festival site. Pets will be picked up and placed with the local humane society. Please use the local kennels if you are traveling with your pet. If a pet is found in the car, you will be turned away regardless of how long you have waited in line or if you have a ticket or not. Service animal, trained to assist an individual with a disability, are allowed.
Tent,Tent Plus Car, Basic Rv, and Groupie: If your friends arrive after you, they will NOT be able to camp next to you as spots are on a first come first serve basis appropriate for your package. Please arrive together if you plan on camping together as long as you have both purchased the same type of camping packages. Upon arrival, you will be directed into the campsite appropriate for your package.
Rv Full Hookup, Roadie, Star: With the different size RV full hookup spaces, it is recommended that you and your friends purchases are combined under one order. If that is not possible or your orders have already been processed; Please arrive together if you plan on camping together as long as you have both purchased the RV Full Hookup package/upgrade. We will do our best to accommodate these requests upon your arrival. If your friends arrive after you, they will NOT be able to camp next to you.
An RV is defined as any vehicle larger either in length, width or height than a normal sixteen (16) passenger van. All oversized vehicles, trailers, and campers that are towed are considered RVs. You MUST have bought an RV space to bring in an RV otherwise you will be turned away. Busses, Box Trucks and Cargo Vans are not allowed within the campgrounds.
If you purchased a Groupie, Roadie, Star or a Hotel Package, your Festival Merchandise Voucher will be loaded onto your wristband. The Festival Merchandise Voucher is only valid for Festival Merchandise and not valid for Artist Merchandise. To redeem your voucher, please go to any of our merchandise locations and the staff will scan your wristband for authentication. We recommend redeeming your voucher early on the first day, so you can choose from the full selection of merchandise available.
Didn’t find your answer, email InCuyafestival@aegpresents.com
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